• Emelie Dahl

Refapp spring wrap-up! Customer satisfaction survey and appreciated new features



We’ve had an eventful spring at Refapp, steadily growing in customers and partners who use digital reference checking with us. Here’s a short summary of our most popular new features, appreciated partnerships and feedback from our customer satisfaction survey!


Refapp customer satisfaction survey 2021

Earlier this year we sent a customer satisfaction survey to our more than 3000 users in Refapp. We wanted to gain greater insight into the user experience and how to make Refapp even better. What feedback did we get?


We were happy to see that many took the time to answer the survey, thus we got a good basis to read patterns and draw conclusions from.


We’ve had an eventful spring at Refapp, steadily growing in customers and partners who u digital reference checking with us. Here’s a short summary of our most popular new features, appreciated partnerships and feedback from our customer satisfaction survey!

✔️ The functionality of the software

✔️ Our service and support

✔️ The constant product development

A large number of our users also told us that:

✔️ Refapp is intuitive, efficient and easy to work with

✔️ That they save a lot of time and money in comparison to doing traditional reference checking

✔️ That the references collected from referees are of a high quality


We also asked the question: “On a scale of 0 to 10, with 10 being the highest, how likely is it that you would recommend Refapp to a friend or colleague?" We got an average of 9.2, a number we are very proud and happy about!

We also got feedback and requests for new features. We started building straight away, here are a couple of the most appreciated ones:


New features!

Refapp collects information about the relationship between the candidate and referees

Relationship verification in Refapp

We got feedback that it would be valuable to have Refapp automatically collect information from candidates and referees regarding their professional relationship. The information is visualised in the reference report to get a clear overview. Smooth!


Remind candidates to submit their referees

We made it even easier to request candidates to submit the contact details to their referees and to send out reminders to candidates who are late to reply.


Share previews of questionnaires with colleagues or customers outside of Refapp

When you are creating customised questionnaires for a specific job position, you might want to share a preview of this with a colleague, manager or customer, who doesn’t have a Refapp account. Easy peasy!



Set “Quiet period” in Refapp when mailings to candidates and referees are paused

You can now set when you do not want automatic emails and text messages to be sent out to candidates and referees, for example late at night or on the weekends.


New partnerships and integrations🧡

In order to maximise the value of Refapp in our customers' recruitment processes, partnering with the main Applicant Tracking Systems and HR test tools is important to us. And a lot has happened during the last couple of months! Follow the links to see all of our collaborations.





We want to thank all of our customers and partners for a great spring, for their trust, feedback and great collaboration. We are already excited for busy autumn! Are you also interested in learning how Refapp and digital reference checking can provide value in your recruitment processes? Get in touch!