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Digital reference checking for a professional and structured way of working

Refapp helps large organisations to make reference checking efficient, professional and secure. Make way for spot on hiring decisions and a better experience for you, the candidates and the referees.

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A few of our customers

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More than 400 customers in the public sector, the recruitment and staffing industry as well as companies in a wide variety of other business areas use Refapp daily for their reference checkings.


Anna Gulliksen, Global Head of Talent Acquisition at TietoEvry

"During the previous recruitment period for our Graduate program, we had an average response time of less than 4 hours from the referees, which is a huge improvement for us. Our ambition is always to take advantage of technology to develop and improve the quality of what we do, and Refapp has become a natural part of that ambition! “

Digital reference checking in 5 steps

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Did you find that a bit too concise?

Digital reference checking with Refapp-

this is how it works!

Start off in your ATS (or in Refapp if you prefer)

In your ATS, select the step for reference checking. The information about the recruitment project and candidates is automatically sent to Refapp. At the click of a button in Refapp, send out requests to the candidates to enter the contact details for their references.

The candidate submits the referees

The candidate submits the contact details which are automatically added to the reference checking project in Refapp.

Questionnaires are sent to the referees

As soon as the referees are submitted to Refapp, the competency-based questionnaire that you have selected is automatically sent via email and/or text message.

Referees verify themselves and respond

The referees answer via their computer or smartphone and you get notifications when answers are submitted to Refapp.


What about the scenario in which one referee prefers to be called instead? You can easily book a time that suits you both via Refapp’s calendar-booking feature. Collect your notes into Refapp and the answers are available and safely collected together with the rest of the referees’.

Done! The answers are gathered in a professional reference report

The references are nicely compiled in a report to download or share with a password-protected link. Analyse the answers, read patterns and make a spot on recruitment decision!

Integrate Refapp with your ATS 

With our integrations, it is easy to initiate and manage your reference checks within your existing HR software. 


Collaborate with colleagues

Once you have created a project in Refapp, you can invite colleagues to it. This makes collaboration easy and ensures that everyone involved receives the information needed about the status of the reference checkings.

Create your own questions and questionnaires 

Create your own questions and build your own questionnaire templates to use yourself or to share with colleagues.

Schedule a phone call if needed

With Refapp’s calendar-booking feature, you can easily book a phone call with the referee when needed. You collect notes directly in Refapp which are presented next to the other answers.

Include all of your brands

If your company uses several brands, you can easily add these to the same company account in Refapp and let users choose which brand to be communicated in each reference checking project.

Keep employees up to date in Refapp

We arrange free online training sessions regularly where new and existing users can participate to get started in the best way and optimise their use in Refapp.

Get fast service & support

We are always available via email and phone if questions arise. And if you would rather search for the answers yourself, we have a packed Help Center with support articles and guiding videos.

Do you want a demo of Refapp? We can assist you in a physical meeting or online, whatever suits you best. Get in touch and we will tell you more!